Refund policy
Refund & Exchange Policy
At Civetta, we take pride in the quality of our pieces and hope you love everything you receive. To ensure clarity and fairness, please read our return and exchange terms carefully.
Returns
We only accept returns in the following cases:
• The item arrived damaged or defective
• You received the wrong item
To be eligible:
• You must submit your return request within 3 calendar days from the date of delivery
• The item must be unworn, unused, with tags, and in its original packaging
• You must provide proof of purchase and clear photos showing the issue
• You must check the item while the courier is waiting. If you accept the item and the courier leaves, no return requests will be accepted
Important:
We do not accept returns for personal reasons such as:
• “It doesn’t suit me”
• “I changed my mind”
• “I don’t like how it looks on me”
Please keep in mind that shipping fees for returns are 150 EGP.
Size Exchanges
If your item is too large or too small, we’re happy to offer an exchange for a different size, subject to availability.
To request an exchange:
• You must submit your exchange request within 3 calendar days from the date of delivery
• The item must be unused and in its original condition
• Shipping fees for exchanges are the customer’s responsibility
• The exchange process must be completed within 3 calendar days from the date of delivery
Please note:
We do not offer exchanges for style preferences or if you simply don’t like the item.
Final Sale Items
Items purchased during sales, promotions, or using discount codes are final sale and cannot be returned or exchanged.
How to Start a Return or Exchange
To request a return or exchange, please message us on Instagram : @civetta_eg or on Whatsapp
Please include the following:
• Your order number
• Clear photos of the item
• A brief description of the issue
• Your preferred size, for exchanges
Once approved, we will provide return instructions.
Items sent without prior approval will not be accepted.
Thank you for understanding and supporting our small business. We’re always here to help if you have any questions!